Privacy Policy

    We're committed to protecting your privacy and being transparent about how we collect, use, and protect your data.

    Last updated: March 17, 2026

    Privacy at a Glance

    Data Security

    AES-256 encryption and SOC 2 compliance

    No Data Selling

    We never sell your personal information

    GDPR Compliant

    Full compliance with global privacy laws

    Information We Collect

    Account Information

    • • Name, email address, and contact information
    • • Professional credentials and certifications
    • • Business information (gym name, location, specializations)
    • • Profile photos and professional images

    Client Data

    • • Client contact information and profiles
    • • Fitness goals, progress measurements, and workout history
    • • Progress photos and assessment data
    • • Session notes and communication records
    • • Payment and billing information

    Usage Data

    • • App usage patterns and feature interactions
    • • Device information and IP addresses
    • • Session logs and performance analytics
    • • Error reports and diagnostic information

    How We Use Your Information

    Core Services

    • • Client management and scheduling
    • • Progress tracking and analytics
    • • Communication tools
    • • Payment processing
    • • Workout plan creation

    Improvements

    • • AI-powered scheduling optimization
    • • Personalized recommendations
    • • Platform performance enhancement
    • • Bug fixes and security updates
    • • New feature development

    Data Sharing and Disclosure

    We Never Sell Your Data

    FitFlow does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you.

    Limited Sharing Scenarios:

    • Service Providers: Trusted partners who help us deliver our services (payment processors, cloud hosting, analytics)
    • Legal Requirements: When required by law or to protect our rights and safety
    • Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice)
    • Your Consent: When you explicitly authorize us to share specific information

    Data Security

    Encryption

    • • AES-256 encryption for data at rest
    • • TLS 1.3 for data in transit
    • • End-to-end encryption for messages
    • • Encrypted database backups

    Infrastructure

    • • SOC 2 Type II certified
    • • 24/7 security monitoring
    • • Regular security audits
    • • Multi-factor authentication

    Your Privacy Rights

    Access & Portability

    Request a copy of all personal data we have about you in a portable format.

    Correction & Updates

    Update or correct any inaccurate personal information in your account.

    Deletion

    Request deletion of your account and associated data (subject to legal retention requirements).

    Restriction & Objection

    Limit how we process your data or object to certain uses of your information.

    To exercise your rights: Contact us at privacy@fitflowwcrm.com or use the privacy controls in your account settings.

    Cookies and Tracking

    Essential Cookies

    Required for basic site functionality, authentication, and security.

    Analytics Cookies

    Help us understand how you use FitFlow to improve our services (with your consent).

    Preference Cookies

    Remember your settings and preferences for a better experience.

    You can manage cookie preferences in your browser settings or through our cookie banner when you first visit FitFlow.

    Children's Privacy

    FitFlow is designed for fitness professionals and their adult clients. We do not knowingly collect personal information from children under 13 years of age.

    If you become aware that a child has provided us with personal information, please contact us immediately at privacy@fitflowwcrm.com, and we will take steps to remove such information.

    International Data Transfers

    FitFlow operates globally and may transfer your data to countries outside your region. We ensure adequate protection through:

    • • Standard Contractual Clauses approved by the European Commission
    • • Adequacy decisions for countries with equivalent privacy protections
    • • Binding Corporate Rules for intra-group transfers
    • • Your explicit consent where required

    Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

    • • We'll notify you via email or in-app notification
    • • We'll update the "Last modified" date at the top of this policy
    • • For significant changes, we'll provide 30 days advance notice
    • • We'll obtain your consent for material changes that affect your rights

    Your continued use of FitFlow after policy changes take effect constitutes acceptance of the updated policy.

    Contact Us

    Privacy Team

    privacy@fitflowwcrm.com

    Response time: Within 48 hours

    Data Protection Officer

    dpo@fitflowwcrm.com

    For EU/UK data protection matters

    Mailing Address:
    FitFloww Privacy Team
    123 Fitness Avenue, Suite 100
    San Francisco, CA 94105
    United States
    Registration #: 12345678 (Delaware)

    Questions About Privacy?

    Our privacy team is here to help. Contact us anytime for clarification on how we protect your data.

    Contact Privacy TeamBack to FitFlow